Welcome Back John Doe Smith!

1544 31st Avenue South, Atlanta, GA 33847

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Owner help Center

Submit Ticket

How to create your own ticket

• The owner will have option to create maintenance ticket(s) from his/her portal’s dashboard or maintenance screen by clicking “CREATE TICKET” button. Clicking this button the user will be navigated to the ‘Create Ticket’ screen.

  1. Step1: Click on Create Ticket button in Dashboard or Maintenance page. User will be navigated to create ticket screen

  2. Step2: Select property – incase owners has multiple properties; he/she need to select the property against which the maintenance ticket will be raised.

  3. Step3: Select Ticket Priority – Low, Medium, High

  4. Step4: Briefly describe the issue – Type in a title and describe the issue in brief.

  5. Step5: Provide preferred inspection time during which the vendor/inspection staff can visit the work-site and verify the issue. Three different date & time slots can be provided by the resident.

  6. Step 6: Attach problem images, if any.

  7. Step7: Click on “Save” button to save and submit the ticket.