Welcome Back John Doe Smith!
1544 31st Avenue South, Atlanta, GA 33847
Owner help Center
How to create your own ticket
The owner will have option to create maintenance ticket(s) from his/her portal’s dashboard or maintenance screen by clicking “CREATE TICKET” button. Clicking this button the user will be navigated to the ‘Create Ticket’ screen.
Step1: Click on Create Ticket button in Dashboard or Maintenance page. User will be navigated to create ticket screen
Step2: Select property – incase owners has multiple properties; he/she need to select the property against which the maintenance ticket will be raised.
Step3: Select Ticket Priority – Low, Medium, High
Step4: Briefly describe the issue – Type in a title and describe the issue in brief.
Step5: Provide preferred inspection time during which the vendor/inspection staff can visit the work-site and verify the issue. Three different date & time slots can be provided by the resident.
Step 6: Attach problem images, if any.
Step7: Click on “Save” button to save and submit the ticket.