Welcome Back John Doe Smith!

1544 31st Avenue South, Atlanta, GA 33847

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Owner help Center

Residents Tickets

Resident tickets management

  • 1 How to view open work order(s)?

    The owner will be able to view all work orders in maintenance page.

    1. Step1: Click on Maintenance menu

    2. Step2: Click on “Open Work order” Tab

    Owner will be able to view all open work orders in this tab. He/she will be able to view Work order ID, status, priority and property address on respective card.

    Clicking on a card will navigate the user to its details screen. Owner will be able to view respective Work order’s details in that page.

  • 2 New Tickets

    Maintenance tickets raised, and pending for admin verification/WO creation will be considered as new ticket(s)

    To view New tickets:

    1. Step1: Click on Maintenance menu

    2. Step2: Click on New tickets tab, new tickets will be listed in this page.

    User will be able to view ticket details by clicking on respect ticket card.

  • 3 View Closed Tickets

    Maintenance tickets completed will be considered as closed ticket(s).

    To view Closed Tickets:

    1. Step1: Click on Maintenance menu.

    2. Step2: Click on Closed Tickets tab, all closed tickets will be listed in this page.

  • 4 View Documents

    As an owner you will be able to view documents uploaded by admin against Work order(s) like, Initial Estimate, Change request Estimate, Invoice etc.

    To view Closed Tickets:

    1. Step1: Navigate to Maintenance page by clicking on maintenance menu

    2. Step2: Click on respective work order card to go to work order details screen

    3. In the document card click on file name that you need to view.

    Owner will have option to accept and reject estimate(s) / Invoice(s) from this screen.

    The Page also shows whether the Estimate / Invoice is accepted or rejected.

  • 5 Approve/Reject Estimate(s) and Invoices

    Estimates and invoices generated against work orders will be send for owner approval by the admin. To view and approve these documents:

    From Pending Approval Tab

    1. Step1: Click on Maintenance menu

    2. Step2: Navigate to Pending approval tab in maintenance page – by defeat this tab will be opened.

    3. Step3: Click on View button to view the estimate/invoice that need to be approved. The Document will be displayed in a screen overlay.

    4. Step4: Click “Approve” button on the overlay to approve the file, “Reject” button to reject the file and “Return” to take no action and navigate back to maintenance page.

    From Open Ticket Tab

    Documents submitted against a work order can be approved/rejected from the respective work order’s detail page.

    1. Step1: Navigate to maintenance menu

    2. Step2: click on Open ticket tab

    3. Step3: Open the work order against which document(s) has been submitted and action is required from owner.

    4. Step4: Click on Document title

    5. Step5: Click “Approve” button on the overlay to approve the file, “Reject” button to reject the file and “Return” to take no action and navigate back to work order details page.

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