The Rentmoji property maintenance management module bundles together the activities required to ensure seamless flow of property repair works. Rentmoji can handle large volume of maintenance request and updates are auto-sync on a real time basis with Tenant, Owner and vendor portals.
- How to create a maintenance ticket
Step1: Navigate to Maintenance menu
Step2: Click on Create Ticket button on the top right.
Step3: Select Property against which the maintenance ticket need to be raised
Step4: Set ticket Priority and Type
Step5: Pick Managed by – Name of the person who manages the property/in-charge of the property
Step6: Describe the issue – Type in a title and describe the issue in brief.
Step7: Provide preferred inspection time during which the vendor/inspection staff can visit the work-site and verify the issue. Three different date & time slots can be provided.
Step8: Attach problem images, if any.
- How to view maintenance tickets
Maintenance staff will be able to view and take action (if required) against all maintenance tickets.
Step 1: Maintenance staff will be able to view all tickets and Work orders in the Tickets and Work orders submenu under Maintenance menu
Step 2: The status filter cards in Work Order screen will allow the user to view number of work order(s) in each status. Clicking on a card will apply respective filter to the grid below.
- How to create work orders from tickets
Step1: Navigate to ticket detail page in maintenance module and click on add WO Category button
Step2: Enter Work Order Category, Sub category, Problem, NTE (Not to Exceed) Amount
Step3: Select Vendor – By default system auto suggests a vendor for respective work order based on the work order category selected, availability and region. However, maintenance staff will have option to search vendor, if required.
Step4: Click on Add button to complete the category creation process.
Step 5: Once WO categories are created it will be listed in the Category listing table, from where the admin will be able to create Work Order(s).
Step 6: Admin clicks on Create Work Order(s) button to create Work order. The Work order(s) created will be listed in the Existing Work order grid.
Multiple work orders can be created in a single click.
Multiple work orders will be created grouped based on vendor assigned, ie multiple categories assigned to the same vendor will be created as 1 work order.
- How to manage work orders
Step 1: Navigate to work order detail page in maintenance module.
Step 2: Maintenance staff will be able to view an Activity log on right hand side of the screen along with respective work order details.
Step 3: Maintenance staff will have option view/write notes against the respective Work order by clicking on Notes button.
Step 4: Clicking Cancel Work Order button will cancel the respective work order.
Step 5: All Documents uploaded against the Work order will be visible in the Document accordion.
Step 6: Option to Accept or Reject Estimate(s) and Invoice will be available in the respective accordions.
Step 7: Maintenance staff will also have option to Edit estimate provided by the vendor.
- How to view vendors on map
The Vendor map feature helps the admin to spot current location of all vendors associated with RentMoji.
Step 1: Click on Vendor Map sub menu under Maintenance menu to navigate to this page. This screen also includes and Advance Search option that helps to filter and search vendors based on ‘Work order’ and ‘Vendor’ statuses.
- How to view work orders on calendar
Step 1: Navigate to work order calendar under maintenance module. Work order calendar gives an overview of the work orders scheduled.
- How to view and accept / reject work order estimates
Step 1: Navigate to work order detail page.
Step 2: Click on view vendor estimate.
Step 3: To send for owner approval maintenance staff in the vendor invoice clicks on Create Estimate to Owner & Auto mail button.
Step 4: Open the initial estimate accordion. To Approve estimate, click on Approve button. To reject the estimate, click on Reject button.