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1544 31st Avenue South, Atlanta, GA 33847

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Maintenance

Maintenance tickets listing & details

  • 1 Create ticket

    The resident will have option to create maintenance ticket(s) from his/her portal’s dashboard or maintenance screen by clicking “CREATE TICKET” button. Clicking this button the user will be navigated to the ‘Create Ticket’ screen.

    1. Step1: Click on Create Ticket button in Dashboard or Maintenance page.
    2. Step2: Select Ticket Priority – Low, Medium, High
    3. Step3: Briefly describe the issue – Type in a title and describe the issue in brief.
    4. Step4: Provide preferred inspection time during which the vendor/inspection staff can visit the work-site and verify the issue. Three different date & time slots can be provided by the resident.
    5. Step 5: Attach problem images, if any.
  • 2 Tickets listing

    Maintenance tickets raised, related work orders, assigned vendors and its status can be viewed in Maintenance page.

    1. In this page the user will be able to view list of new and open tickets.
    2. Clicking on a Ticket ID or Work Order ID will navigate the user to its detail page.
  • 3 Tickets Details

    Clicking on a ticket card will navigate the user to ‘Ticket details’ page. The user will be able to view:

    1. Work order(s) associated with the respective ticket. Work order(s) are created by the maintenance staff after confirming the issue raised by the resident.
    2. Status of Ticket and Work order(s)
    3. Work Order Schedule.
  • 4 Track maintenance tickets and work orders

    Maintenance tickets raised, related work orders, assigned vendors and its status can be viewed in Maintenance page.

    Clicking on a ticket ID, the user will be navigated to its details screen

    From Ticket details screen the user will be able to obtain:

    1. Ticket

      • Ticket Information

        • Ticket ID and created date
        • Status
        • Preferred inspection time
      • Problem Overview

        • Ticket Title
        • Problem Description
        • Problem Confirmed indication – An indication that helps the user to identify whether the problem has been confirmed by the maintenance staff.
      • Problem images, if any
    2. Work Orders – Work order(s) are visible only for open tickets.

      • Work Order Information

        • Work Order ID, Status and Category
        • Inspection Schedule
      • Vendor Details

        • Vendor Name
        • Company
        • Phone Number and Email ID
        • Vehicle Details
      • Work Completion Summary – This card will be visible only after Work order is completed

        • Vendor Comments
        • Option to Rate Vendor
  • 5 Vendor rating and comments

    Once a work order is completed, the tenant have the option to comment on the wok done and rate the Vendor. This is available in the Work order detail page.

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