Welcome Back John Doe Smith!
1544 31st Avenue South, Atlanta, GA 33847
Tenant help Center
Maintenance
Maintenance tickets listing & details
- 1 Create ticket
The resident will have option to create maintenance ticket(s) from his/her portal’s dashboard or maintenance screen by clicking “CREATE TICKET” button. Clicking this button the user will be navigated to the ‘Create Ticket’ screen.
- Step1: Click on Create Ticket button in Dashboard or Maintenance page.
- Step2: Select Ticket Priority – Low, Medium, High
- Step3: Briefly describe the issue – Type in a title and describe the issue in brief.
- Step4: Provide preferred inspection time during which the vendor/inspection staff can visit the work-site and verify the issue. Three different date & time slots can be provided by the resident.
- Step 5: Attach problem images, if any.
- 2 Tickets listing
Maintenance tickets raised, related work orders, assigned vendors and its status can be viewed in Maintenance page.
- In this page the user will be able to view list of new and open tickets.
- Clicking on a Ticket ID or Work Order ID will navigate the user to its detail page.
- 3 Tickets Details
Clicking on a ticket card will navigate the user to ‘Ticket details’ page. The user will be able to view:
- Work order(s) associated with the respective ticket. Work order(s) are created by the maintenance staff after confirming the issue raised by the resident.
- Status of Ticket and Work order(s)
- Work Order Schedule.
- 4 Track maintenance tickets and work orders
Maintenance tickets raised, related work orders, assigned vendors and its status can be viewed in Maintenance page.
Clicking on a ticket ID, the user will be navigated to its details screen
From Ticket details screen the user will be able to obtain:
Ticket
Ticket Information
- Ticket ID and created date
- Status
- Preferred inspection time
Problem Overview
- Ticket Title
- Problem Description
- Problem Confirmed indication – An indication that helps the user to identify whether the problem has been confirmed by the maintenance staff.
- Problem images, if any
Work Orders – Work order(s) are visible only for open tickets.
Work Order Information
- Work Order ID, Status and Category
- Inspection Schedule
Vendor Details
- Vendor Name
- Company
- Phone Number and Email ID
- Vehicle Details
Work Completion Summary – This card will be visible only after Work order is completed
- Vendor Comments
- Option to Rate Vendor
- 5 Vendor rating and comments
Once a work order is completed, the tenant have the option to comment on the wok done and rate the Vendor. This is available in the Work order detail page.